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General

What is Renno?

Renno is a home design and renovation platform. We simplify the home renovation process by allowing you to design your space online, get accurate pricing for materials & labor, and receive virtual support from our team of Renovation Pros.

What areas do you serve?

Renno is actively serving homeowners in the following areas:

Greater Los Angeles area (including Orange, Riverside, and San Bernardino counties), San Diego, Oakland, San Fransisco, San Jose, Sacramento, Phoenix, Atlanta, Austin, Houston, Dallas, Charlotte, Portland, Denver, Seattle, Miami, Tampa, Hampton Roads, VA, Detroit, Minneapolis, Baltimore, Philadelphia, Kansas City, and Chicago.

If you’d like to know when we'll be headed your way, please reach out to us at success@rennohome.com.

What types of renovations do you support?

We specialize in kitchen, bathroom(s) and/or flooring. If you’d like to renovate something else, we can pair you with one of our highly vetted contractors.

Is Renno a general licensed contractor?

No, we are not but as part of our process, we send you a curated list of vetted, and licensed local contractors.

How soon can I get started?

In most cases, we must schedule projects no less than 4 weeks prior to starting on your renovation. This is mainly because we need time to finalize your design, order and deliver your materials. If you need to renovate immediately for some reason, contact us at success@rennohome.com and we can possibly come up with a solution.

Is Renno similar to Angi or Thumbtack?

No, Renno is much more than a list!  We collect bids for your project from multiple contractors who match specific criteria unique to you and your home. We provide design support, renovation guidance and our project management app to streamline the process. Renno will also work closely with the contractor you choose to help minimize surprises and to keep your renovation moving forward.

What's the benefit of working with contractors in Renno's network?

Each general contractor in Renno's network has passed our rigorous application process, which includes checks for all required licensing, checks for full insurance coverage, evaluations of their work quality, live interviews to establish trust and professionalism, and interviews with previous clients.

Are Renno general contractors more expensive to work with?

Not at all! Because of the competitive nature of the construction industry, contractors in our network can't afford to be any more expensive than their competitors. Additionally, we consistently vet our contractors to make sure they are charging market rates for labor.

How does Renno make money?

We solely make money by selling materials for your renovation. Unlike most of our competitors, we don't charge any fees to you or the contractors in our network for connecting with each other. This means we're not incentivized to connect you with just any contractor. Our team works very hard to ensure that you can connect to the best contractors for your project.

How does Renno vet the contractors in the Renno network?

Our vetting process includes license and insurance checks, a thorough review of customer feedback given online across multiple platforms, live interviews and reference calls.

What happens on a discovery call?

When you book a call with Renno, we spend time with you to understand your renovation goals and answer any questions you have about Renno's process.

How long does it take to get a quote?

In most cases, we can get you a detailed quote within 72 hours. This depends on how quickly we can gather information about your space and your design goals.

My question is not here - what do I do?

Feel free to shoot us an email at team@rennohome.com OR message us via the chatbox on the bottom right.

How do I connect with a contractor ?

We curate a list of 3-5 contractors to help you on your project based on criteria like location, scope, availability, licenses, insurances, and more.

Are all the contractors in Renno's network licensed?

As a part of our process, we provide you bids from multiple contractors. Anyone bids we provide to you will be from licensed contractors.

How do Contractors come up with labor estimates?

Contractors create estimates based on a number of factors, some of which include the size of the job, location, type of materials being used, and the anticipated repairs that may need to be done.

How long does it take to get materials delivered to me?

Depending on the type of material it can be delivered to you as soon as 2 business days or take as long as 4-5 weeks. Some of our materials are in stock and others are made to order. We encourage you to start planning ahead for your renovation in order to kick your project off in time!


Process

Do I need to have design ideas before I start the process?

We encourage you to share designs with us that inspire you.

Do I get to choose my own finishing materials?

One of the main benefits of working with Renno is our curated renovation packages to save you time and money. We will recommend finishing materials based on your style preferences from our curated material catalog, but ultimately the final choice is yours. We take care of material ordering, deliveries and all logistics.

What materials do you use?

Renno offers Quartz Countertops. They are predictable in appearance, non-porous, stain resistant, scratch resistant and do not require much maintenance.

For cabinetry, we work with some of the top cabinet manufacturers in the industry. We have several options for varying budgets.

For kitchen and bathroom plumbing fixtures, we offer national brands Like Pfister, Kohler and Delta.

For Flooring, we primarily offer 5MM-8MM Luxury Vinyl Plank Flooring. This flooring is waterproof, easy to install and maintain. Renno offers other flooring options as well.

We recommend that you select your own appliances that work with your specific preferences, lifestyle, and budget. We’ll help you make a decision and will help install whatever you select.

Does Renno help with city permitting?

Unfortunately, we don't assist with city permitting. However, your general contractor will help you obtain the permits needed to complete your renovation. We advise that you check with your city/county on any permitting rules/regulations.

How are materials ordered & delivered?

After you finalize your design, Renno will order everything for you. When construction is ready to start, everything will be delivered to your home.

Where can I see materials in-person?

Several of our materials are available to look at online through our design planner. As you continue through our design process we can either provide you with samples or share our showroom locations. 


Payments

Can I digitally sign my invoice?

Yes, you can conveniently sign your invoice from a desktop computer or a mobile device.

How does payment work?

Renno charges a $99 deposit to collect and review all the details of your space and finalize your design (this will go towards your final costs for materials). The material costs are due after you approve your final invoice.

You and your contractor will work directly with one another to establish a payment schedule and process. Many of the contractors in our network will accept payments directly through our Project Management App. We strongly advise that a formal agreement for payment is arranged prior to starting your renovation.

What financing options are available?

We’ve  partnered with Acorn Finance to provide you with several financing options from multiple lenders. You can pre-qualify for easy monthly payments with no impact to your credit score by clicking here.

Is it possible to finance only a portion of my project?

Yes, you can apply for as much of a loan as you want.

Construction

Who will manage my project?

Your General Contractor will manage your project. They oversee the construction and make sure  the proper techniques and precautions are taken. Renno's job is to make sure your materials arrive on time, answer renovation/design questions you may have and to help you stay on track.

What does the construction process entail?

Protection/ Project-Set Up - This entails protecting the other spaces of your home from damage, dust and debris.

Demolition - This is the removal of all existing fixtures, cabinets, walls, etc. as needed per your scope of work. Demolition can often expose unforeseen conditions and your scope of work may need to be adjusted based on the contractor's findings.

Install of New Materials - This is the fun part. Your space will start to be reconstructed with all your new materials.

Finish Work - Your contractor will start adding the finishing touches to your space. This normally includes, painting, installing mirrors, lighting, moldings, etc.

Who do I contact if problems come up during my renovation?

Your GC is your main point of contact but just in case you have any questions along the way or need some guidance, we'll always be there to help.

Should I move out during my renovation?

Although you can live in your home during your project, there are many factors to consider. There will be a lot of dust and debris from construction, your home will be really noisy for a large part of the day and in some cases, you won't have access to essentials like gas or water for long periods of time. For these reasons, we recommend finding a temporary living arrangement during your project if possible.

We've tried to make this easier with our partnership with Blueground, one of the largest and most reputable furnished-apartment companies offering flexible rental options! Renno customers get a $500 discount on their stay at Blueground furnished apartments. Ask our Customer Success Representative how to take advantage of this offer!

How does Renno support homeowners if something during the renovation process goes wrong?

Renno has a team of design and construction professionals who can assist with any material or construction related questions. Although we do not manage the renovation we are more than happy to provide a third party opinion on any questions or concerns you may have during your renovation.

What is the estimated timeline for a Renno bathroom renovation?

The time it takes to renovate a bathroom can vary on a number of factors including, material availability, contractor availability and the size of your project. To get a better idea of how long your project would take, click here.

Once we gather the details of your specific project, we can give you a more accurate estimate.

What is the estimated timeline for a Renno kitchen renovation?

The time it takes to renovate a kitchen can vary on a number of factors including, material availability, contractor availability and the size of your project. To get a better idea of how long your project would take, click here.

Once we gather the details of your specific project, we can give you a more accurate estimate.