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General

How soon can I get started?

In most cases, we must schedule projects no less than 4 weeks prior to starting on your renovation. This is mainly because we need time to finalize your design, order and deliver your materials. If you need to renovate immediately for some reason, contact us at success@rennohome.com and we can possibly come up with a solution.

Is Renno a general licensed contractor?

No, we are not but as part of our process, we send you a curated list of vetted, and licensed local contractors.

What types of renovations do you support?

We specialize in kitchen, bathroom(s) and/or flooring. If you’d like to renovate something else, we can pair you with one of our highly vetted contractors.

What areas do you serve?

Renno is actively serving homeowners in the following areas:

Greater Los Angeles area (including Orange, Riverside, and San Bernardino counties), San Diego, Oakland, San Fransisco, San Jose, Sacramento, Phoenix, Atlanta, Austin, Houston, Dallas, Charlotte, Portland, Denver, Seattle, Miami, Tampa, Hampton Roads, VA, Detroit, Minneapolis, Baltimore, Philadelphia, Kansas City, and Chicago.

If you’d like to know when we'll be headed your way, please reach out to us at success@rennohome.com.

What is Renno?

Renno is a home design and renovation platform. We simplify the home renovation process by allowing you to design your space online, get accurate pricing for materials & labor, and receive virtual support from our team of Renovation Pros.

Process

Does Renno help with city permitting?

Unfortunately, we don't assist with city permitting. However, your general contractor will help you obtain the permits needed to complete your renovation. We advise that you check with your city/county on any permitting rules/regulations.

How do I connect with a contractor ?

We curate a list of 3-5 contractors to help you on your project based on criteria like location, scope, availability, licenses, insurances, and more.

How long does it take to get a quote?

In most cases, we can get you a detailed quote within 72 hours. This depends on how quickly we can gather information about your space and your design goals.

How are materials ordered & delivered?

After you finalize your design, Renno will order everything for you. When construction is ready to start, everything will be delivered to your home.

What materials do you use?

Renno offers Quartz Countertops. They are predictable in appearance, non-porous, stain resistant, scratch resistant and do not require much maintenance.

For cabinetry, we work with some of the top cabinet manufacturers in the industry. We have several options for varying budgets.

For kitchen and bathroom plumbing fixtures, we offer national brands Like Pfister, Kohler and Delta.

For Flooring, we primarily offer 5MM-8MM Luxury Vinyl Plank Flooring. This flooring is waterproof, easy to install and maintain. Renno offers other flooring options as well.

We recommend that you select your own appliances that work with your specific preferences, lifestyle, and budget. We’ll help you make a decision and will help install whatever you select.

Do I get to choose my own finishing materials?

One of the main benefits of working with Renno is our curated renovation packages to save you time and money. We will recommend finishing materials based on your style preferences from our curated material catalog, but ultimately the final choice is yours. We take care of material ordering, deliveries and all logistics.

Do I need to have design ideas before I start the process?

We encourage you to share designs with us that inspire you.

Payments

Is it possible to finance only a portion of my project?

Yes, you can apply for as much of a loan as you want.

What financing options are available?

We’ve  partnered with Acorn Finance to provide you with several financing options from multiple lenders. You can pre-qualify for easy monthly payments with no impact to your credit score by clicking here.

Is my deposit refundable?

Your deposit is refundable up until our discovery call. However, your deposit goes towards the final costs of your materials. If you go through the discovery and design process and decide not to move forward, you would lose the deposit.

How does payment work?

Renno charges a $150 deposit to collect and review all the details of your space and finalize your design (this will go towards your final costs for materials). 100% of the material costs are due immediately after signing your invoice.

Renno does not manage the payments made to your general contractor. However, we strongly advise that a formal agreement for payment is arranged prior to starting your renovation.

Can I digitally sign my invoice?

Yes, you can conveniently sign your invoice from a desktop computer or a mobile device.

Construction

Who do I contact if problems come up during my renovation?

Your GC is your main point of contact but just in case you have any questions along the way or need some guidance, we'll always be there to help.

How long does a renovation take?

Most of our kitchen and bathroom renovations take between 2-3 weeks to complete on average. In most cases, flooring renovations can be done in 1 week. If you will be renovating multiple spaces, your project could take up to 30-60 days.

What does the construction process entail?

Protection/ Project-Set Up - This entails protecting the other spaces of your home from damage, dust and debris.

Demolition - This is the removal of all existing fixtures, cabinets, walls, etc. as needed per your scope of work. Demolition can often expose unforeseen conditions and your scope of work may need to be adjusted based on the contractor's findings.

Install of New Materials - This is the fun part. Your space will start to be reconstructed with all your new materials.

Finish Work - Your contractor will start adding the finishing touches to your space. This normally includes, painting, installing mirrors, lighting, moldings, etc.

Who will manage my project?

Your General Contractor will manage your project. They oversee the construction and make sure  the proper techniques and precautions are taken. Renno's job is to make sure your materials arrive on time, answer renovation/design questions you may have and to help you stay on track.